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How to get IT support Article rated 2.3/5.0
Here’s how you can ask for help from us..   Raise a ticket on ICT Support System fro
W10_Resetting the user Password Article not rated yet
If you are not already logged in then type in your original
Setup Visualiser using VLC Media Player Article not rated yet
You will need a Visualiser Camera (eg. HUE Camera) and make sure it is plugged into one of the USB ports on your PC. To set it up we can use the VLC Media player package (Orange & White Cone Icon...
How to clear your Network Recycle Bin Article rated 5.0/5.0
Step  1. On your desktop you should see an icon “RM Network Recycle Bin”, double click on the icon and a new window will open.   In this window you can see how much space is being used up by items ...
Operating System not found Article rated 1.0/5.0
When a PC is booting, the BIOS tries to find a operating system on a hard drive to boot from. However, if it is unable to find one, then an “Operating system not found” error is displayed. It may be c...
Microsoft Teams: Getting Started. Article rated 5.0/5.0
Please see the atached giude on getting started with Microsoft Teams.   As Always, any issues or queries just let the ICT Helpdesk team know.
WIN 10: FIX No Sound Issue Article rated 5.0/5.0
  1)      Right click on the speaker/volume icon at the bottom right corner of your screen.      2)      Choose the “Set Default Device” Option..  
W10: Projector /Monitor not displaying. Article not rated yet
  1). If you are not seeing an image on your monitor turn on the projector or BVS screen connected to it.    2) If there is an image allowing you to log on to the system displayed on the whiteboard...
W10: Training Requests Article not rated yet
1). Got to the FHS Website and choose Staff Links followed by ICT Support.   2) Have a look in the headings in the Knowledgebase section (Fig.1) and see what you want has already been placed on ther...
W10: How to find SIMS on your PC Article not rated yet
1). If you find that SIMS is not showing on the <Start> and you can find SIMS options by scrolling down.   2) Select <> or < x64> and SIMS should open so it can be ...
W10: Set Adobe Acrobat as default for PDF. Article not rated yet
If you are opening PDF documents and they are opening in either Word or Edge then you need to change the default PDF reader to Adobe Acrobat. 1) Open the folder containing your PDF file. 2) 
How to Log in to Hwb Article not rated yet
  1.      Go to the Hwb+ Page via the link on the Fitzalan Website under Staff Links, and choose Login.
How to Access DigiGov Article not rated yet
 Launch <Google Chrome> via <Windows> <Core Programs>.   
Joining the Fitzalan Cluster Inset Day Hwb Network Article not rated yet
Go to   Follow the link:
Setup Email Forwarding from Hwb Article not rated yet
  Make sure you are not logged into your FHS email to start with, as you will be directed to that   inbox, so logout of FHS email if you are logged into it. 
Resetting the Student Password Article not rated yet
  1.    If a student has forgotten their password it ca
How to Report/Block an account on Facebook Article not rated yet
1. Tap on the ‘profile’ icon under the user’s profile picture and beside the ‘three dots’. 2. Select ‘Find Support or Report Profile’. 3. Select a reason why from the list provided. 4. Select ‘Done...
Excel_Convert Column to Header Article not rated yet
1.    Select the data you want to convert and choose <Copy>.
Share OneDrive files Article not rated yet
  To share files with someone within Fitzalan and work on documents together, follow the following instructions.   From your OneDrive site, click the <Upload>
How to use the room Booking System. Article rated 5.0/5.0
1)    Find the Room Booking tab on the Staff Links tab on the FHS Website..
How to use your account on Portico. Article not rated yet
Once you have edited the downloaded file, you need to upload it back to the school network with Portico for the new version to be available at school.Portico is our school’s remote access solution for...
Access your account via Remote Access Article not rated yet
Remote Access option is to be used when you need to access your school account from outside the school via the internet.   Please Note: This facility i
Curriculum Remote Access Logon issue Article not rated yet
There is currently an issue with logging onto the Curriculum network via remote access from outside the school. The workaround for this has now been recorded and placed on the link below.  
Distance Learning through HWB Article not rated yet
If you are looking for Distance learning solutions, the HWB portal is a great resource and to get started please click the link below..  
Send bulk email to multiple Teams Article not rated yet
For anyone needing to send a single message to multiple teams please follow the instructions in the stream link attached.
Document Scanning via Phone Article not rated yet
Documents can be scanned from your smartphone via the Office Lens App. For iPhone: You will need to go to the Appstoe and download the Office Lens App. Instructional video link below..

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